Queuing System Q&A

(1) Can a queuing system shorten the waiting time?
Ans: The faster way to process a queue is having all customers stand in front of the counter. The purpose of a queuing system is to improve customer service via a better service. Therefore, reporting and real-time alert are very important in a queuing system.

(2) How long does it take to learn the queuing system operation?
Ans: Customer service counter are usually very busy. Therefore, the operation of a queuing system must be very easy. Customer service represetative must be able to learn the whole operation within 15 minutes.

(3) How many service type should a queuing system has?
Ans: Usually, service type are major service and usually will be more than 4 service type.

(4) How can a queuing system improve the service level?
Ans: The Service Center Supervisor can use reports generated by the queueing system to distribute resource and rearrange service counter.